Shipping Policy

 

Thank you for shopping with SuperBox Store USA. This Shipping Policy explains our order processing, delivery, shipping fees, and package-issue procedures.

Shipping Destinations

We currently ship within the United States.

Orders are shipped from our California fulfillment center:

381 S Brea Canyon Road
Walnut, CA 91789

Orders to Alaska, Hawaii, and Puerto Rico are accepted but may require special shipping arrangements. Delivery may take longer due to distance, carrier availability, and local shipping conditions.

We do not ship to:

• P.O. Boxes

• APO/FPO addresses

• International destinations

Order Processing Time

• Most orders are processed within 1–2 business days after payment has been received and verified.

• Orders are processed Monday through Friday, excluding U.S. federal holidays.

• During holidays, promotional events, new product launches, or periods of high order volume, processing may take 1–3 business days.

• Additional processing time may be required for payment verification, address confirmation, inventory issues, or other order-related matters.

• If an item is temporarily unavailable, we will contact you by email with an estimated shipping date. If you do not wish to wait, you may request a full refund before the order ships.

Processing time is separate from delivery time.

Estimated Delivery Time

After an order has shipped, delivery within the contiguous United States typically takes:

2–5 business days

Orders shipped to Alaska, Hawaii, or Puerto Rico may require additional delivery time.

Delivery estimates are not guarantees. Actual delivery times may vary because of:

• Destination and carrier operations

• Severe weather or natural disasters

• Holidays and peak shipping periods

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

Please refer to your tracking information for the latest delivery updates.

Shipping Rates

Standard shipping is free for eligible orders within the United States.

Optional expedited or upgraded shipping services may be available for an additional charge. Any applicable upgrade fee will be clearly displayed at checkout before payment is completed.

No undisclosed shipping fees will be added after checkout.

Tracking Information

Once your order ships, a shipping confirmation email containing the tracking number will be sent to the email address provided at checkout.

Please allow time for the carrier to scan the package and activate the tracking information.

Taxes and Additional Charges

Orders shipped within the United States are not subject to customs duties or import taxes.

Applicable sales tax will be calculated at checkout according to state and local requirements.

You will only be charged the product price, any selected shipping upgrade, and applicable taxes displayed during checkout.

Delivery Issues

If you experience a delivery-related issue, please contact us as soon as possible at support@superboxstoreusa.com.

Delivery issues may include:

• A package delayed in transit

• Tracking information that has not been updated

• A package marked as delivered but not received

• A package suspected to be lost

• A package damaged during transit

We will assist with reviewing the tracking information and contacting the shipping carrier when appropriate.

Lost Packages

A package is considered lost only after the shipping carrier has officially confirmed that it cannot be located or delivered.

If a package is confirmed lost, we will review the circumstances and provide an appropriate resolution in accordance with our policies. Depending on the situation, we may:

• Reship the order at no additional cost; or

• Issue an eligible refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Ask household members, neighbors, building staff, or property management.

3. Verify that the shipping address on the order is correct.

4. Contact the shipping carrier for additional delivery details.

5. Contact us at support@superboxstoreusa.com if the package remains missing.

We will assist with the investigation, but a delivered tracking status does not automatically qualify an order for an immediate replacement or refund.

Damaged Packages

If your package arrives damaged, please contact us promptly and provide:

• Your order number

• Photographs of the shipping box

• Photographs of the shipping label

• Photographs or a short video showing the damaged product

• A description of the damage

Please retain the product and all original packaging until the review is complete.

Seel Worry-Free Purchase Protection

Customers who purchase Seel Worry-Free Purchase Protection may submit eligible shipping claims through Seel’s claims portal.

Claim eligibility, approval, and compensation are determined according to Seel’s terms, conditions, and review process.

Our customer support team is available to assist with general claim-related questions, but Seel makes the final decision regarding claims submitted under its protection service.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

We are not responsible for delivery delays, failed deliveries, returned packages, losses, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@superboxstoreusa.com.

We will make a reasonable effort to accommodate the request if the order has not entered fulfillment or shipped. However, order changes and cancellations cannot be guaranteed after processing has begun.

Once an order has shipped:

• The shipping address cannot be changed by us.

• The order cannot be canceled.

• Any eligible return must follow our Return & Refund Policy.

Refusing delivery does not automatically qualify an order for a full refund. Any applicable return shipping or carrier charges may be deducted where permitted by the Return & Refund Policy.

Returns and Exchanges

For return, refund, and exchange requirements, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping or delivery, contact us at:

Email: support@superboxstoreusa.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Messages received outside customer service hours will be reviewed on the next business day.