Privacy Policy

Effective Date: August 25, 2026

This Privacy Policy describes how SuperBox Store USA (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, make a purchase from, or otherwise interact with superboxstoreusa.com (the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Site.

Information You Provide

We may collect information you provide directly to us, including:

Name
Billing and shipping address
Email address
Telephone number, if provided
Account login information
Order and purchase information
Product model, serial number, or MAC address when needed for support
Return, refund, warranty, and customer-service information
Messages, photographs, videos, reviews, or other content you submit
Marketing and newsletter preferences

Payments are processed through PayPal. We do not directly receive or store your complete PayPal login credentials, bank account information, or full payment card details.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect information such as:

IP address
Browser type and settings
Device type and operating system
Language and approximate location
Pages viewed and links selected
Date, time, and duration of visits
Referring website or advertising source
Shopping cart and checkout activity
Cookie identifiers and similar online identifiers
Website performance, security, and diagnostic information

Information Received From Other Sources

We may receive information from service providers and business partners, including:

SHOPLINE
PayPal
Seel
Shipping and fulfillment providers
Analytics and advertising providers
Email and customer-support providers
Fraud-prevention and security providers

We may combine this information with information collected directly through the Site.

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Confirm payments and prevent fraudulent transactions
Arrange shipping and provide tracking information
Create and manage customer accounts
Provide customer service and technical support
Process returns, refunds, exchanges, and warranty requests
Administer Seel Worry-Free Purchase Protection where selected
Communicate about orders, products, policies, and service updates
Send marketing communications when permitted
Personalize and improve the Site and customer experience
Measure website traffic, advertising performance, and customer engagement
Detect security threats, fraud, abuse, and technical problems
Maintain business, tax, accounting, and transaction records
Enforce our policies and contractual rights
Comply with legal and regulatory obligations
Protect our customers, business, and other parties

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

Keep the Site functioning properly
Remember shopping-cart and account preferences
Maintain secure sessions
Understand how visitors use the Site
Diagnose technical problems
Measure marketing and advertising performance
Personalize content and advertisements where permitted

Some cookies are necessary for the Site to operate. Other cookies may be used for analytics, personalization, or advertising.

You can manage cookies through your browser settings and any cookie-preference controls available on the Site. Disabling certain cookies may affect Site functionality.

Where required by applicable law, we will request consent before using non-essential cookies.

4. Analytics and Advertising

We may use third-party analytics and advertising services, including services provided by Google and other advertising partners.

These providers may collect information about your interactions with the Site and, subject to applicable law and your privacy choices, combine it with information about activity on other websites or services.

We use this information to:

Understand Site usage
Improve website performance
Measure advertising effectiveness
Limit repetitive advertisements
Present more relevant advertising where permitted

Advertising and analytics providers process information according to their own privacy policies.

5. How We Disclose Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business, including:

Ecommerce Platform Providers

We use SHOPLINE to host and operate our online store.

Payment Providers

PayPal processes payments and may perform transaction verification, fraud screening, and dispute management.

Shipping and Fulfillment Providers

We disclose necessary contact, order, and address information to warehouses, shipping carriers, and fulfillment providers so they can prepare and deliver orders.

Package Protection Providers

If you purchase Seel Worry-Free Purchase Protection, relevant order and shipping information may be provided to Seel for protection administration and claim processing.

Customer Support and Communications Providers

We may use providers that assist with email, live chat, customer support, order notifications, and marketing communications.

Analytics and Advertising Providers

We may provide or allow the collection of online identifiers and Site-usage information for analytics, measurement, security, and advertising purposes.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, auditors, and other professional advisers when reasonably necessary.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws, regulations, subpoenas, court orders, or other legal processes
Respond to lawful government or law-enforcement requests
Investigate fraud, security incidents, or unlawful activity
Protect our legal rights, property, customers, employees, or the public
Enforce our agreements and policies

Business Transactions

If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

We require service providers to use personal information only for the services they provide to us or as otherwise permitted by law.

6. Sale or Sharing of Personal Information

We do not sell personal information in exchange for money.

Certain analytics or advertising activities involving cookies and similar technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.

Where applicable, you may opt out by:

Using the cookie or privacy-preference controls available on the Site
Enabling a legally recognized browser-based opt-out preference signal, such as Global Privacy Control
Emailing support@superboxstoreusa.com

We will process applicable opt-out requests as required by law.

7. Marketing Communications

If you subscribe to marketing emails, we may send you product news, offers, and other promotional communications.

You can unsubscribe at any time by:

Selecting the unsubscribe link in a marketing email; or
Contacting support@superboxstoreusa.com

Unsubscribing from marketing messages will not prevent us from sending transactional communications related to orders, payments, shipping, returns, refunds, warranty requests, or account security.

We will not send marketing text messages unless you provide the consent required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing products and customer support
Maintaining transaction, accounting, and tax records
Processing returns, refunds, disputes, and warranty claims
Detecting and preventing fraud
Enforcing agreements and protecting legal rights
Complying with legal and regulatory obligations

Retention periods vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

SSL encryption for information transmitted through the Site
Access controls
Account authentication
Fraud and security monitoring
Restricted access to personal information
Use of established payment and service providers

No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password and login information confidential.

If you believe your account or personal information may have been compromised, contact us immediately at support@superboxstoreusa.com.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

Confirm whether we process your personal information
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of eligible personal information
Obtain a copy of certain personal information
Opt out of the sale or sharing of personal information
Opt out of targeted advertising
Withdraw consent where processing is based on consent
Appeal a decision regarding a privacy request
Receive equal service and pricing without unlawful discrimination for exercising your privacy rights

These rights are subject to legal exceptions. For example, we may retain information needed to complete transactions, provide warranty service, prevent fraud, maintain financial records, resolve disputes, or comply with legal obligations.

11. California Privacy Rights

To the extent the California Consumer Privacy Act, as amended, applies to our business and your information, California residents may have the right to:

Know what personal information we collect, use, disclose, sell, or share
Request access to specific pieces of personal information
Request correction of inaccurate personal information
Request deletion of personal information, subject to exceptions
Opt out of the sale or sharing of personal information
Limit certain uses of sensitive personal information, where applicable
Receive equal treatment for exercising their privacy rights

We do not sell personal information for money.

Some advertising-cookie activities may be considered “sharing” under California law. Where applicable, California residents may use the Site’s privacy controls or a recognized Global Privacy Control signal to submit an opt-out request.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

12. Submitting a Privacy Request

To submit an access, correction, deletion, opt-out, or other privacy request, email:

support@superboxstoreusa.com

Please include:

Your full name
The email address associated with your account or order
Your order number, if relevant
The state in which you reside
The type of request you are submitting

We may request additional information to reasonably verify your identity and protect your information from unauthorized access or deletion.

An authorized agent may submit a request where permitted by law. We may require proof of the agent’s authority and verification of the consumer’s identity.

We will respond within the period required by applicable law.

13. Children’s Privacy

The Site is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact support@superboxstoreusa.com so we can review and delete it where required.

14.. Third-Party Websites

The Site may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third parties. We encourage you to review the privacy policy of any third-party service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, service providers, or legal obligations.

When we make changes, we will update the effective date at the top of this page. Material changes may also be communicated through the Site or by another appropriate method.

Your continued use of the Site after an updated Privacy Policy takes effect means that the revised policy applies to future interactions with the Site.

16. Contact Us

For privacy questions or requests, contact:

SuperBox Store USA

Email: support@superboxstoreusa.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time